Senior HR Operations Officer
Core
Deliver complex HR transactions, resolve escalated enquiries, and protect employee data integrity across the employee lifecycle.
Role type
Senior HR Operations Officer
Builds
Operational HR services, employee master data, and transactional workflows for a university
Domain
Higher Education + Human Resources
Required skills
Complex transaction processing, employee data governance, employment legislation knowledge, process improvement, quality assurance, analytical problem-solving
Preferred skills
Coaching people operations staff, stakeholder management
Technologies
HR systems
Responsibilities
Manage Tier 1 HR enquiries and act as escalation point for non-standard matters, coordinate workflows and implement quality assurance practices, coach People Operations Officers to support consistent service delivery, validate and maintain employee master data for reporting
Seniority
Senior, hands-on IC
