Pharmacy Support Specialist
Core
Support pharmacy network engagement and professional service program delivery through outbound calls, education, and CRM management.
Role type
Pharmacy Support Specialist (Customer Success/Operations)
Builds
PharmaPrograms professional service initiatives for pharmacies
Domain
Healthcare / Pharmaceutical Services
Deliverable
client delivery
Required skills
Registered Pharmacist (AHPRA) or Pharmacy Assistant (Certificate II-IV), outbound sales/call center experience, CRM management, customer education, relationship building, Microsoft Office proficiency
Preferred skills
None stated
Technologies
Salesforce CRM, Microsoft Office (Excel, Word, PowerPoint, Outlook)
Responsibilities
Engage pharmacy customers via outbound calls and emails to increase program participation; Manage pharmacy account portfolios and identify engagement opportunities; Educate and train pharmacists on program requirements and claiming processes; Maintain accurate customer records in Salesforce CRM; Provide responsive support via phone and email; Monitor engagement and gather feedback for internal teams; Meet activity and customer service KPIs
Seniority
Individual Contributor