Duty Manager
Core
Provide day-to-day operational support for a car rental team at an airport, driving sales performance and ensuring high customer satisfaction.
Role type
Full-time Duty Manager (Operations & Sales)
Builds
Seamless customer experiences and smooth daily operations for a car rental counter
Domain
Automotive rental / Airport operations
Deliverable
product features
Required skills
Sales coaching, team leadership, fleet planning, customer complaint resolution, regulatory compliance, booking management
Preferred skills
Vehicle rental industry experience, tourism or customer service background
Technologies
Rental booking platforms, key management systems
Responsibilities
Coach team on upselling and value-added services, lead front- and back-of-house teams, oversee fleet planning and vehicle availability, resolve customer inquiries and complaints, maintain safety and asset compliance, manage rental bookings and customer data
Seniority
Mid-level, hands-on IC