Analyst II, Systems Operations
Core
Provide immediate assistance to back office, support personnel, and IT staff to resolve internal system problems and external customer-related IT issues for trading exchanges and data distribution services.
Role type
Systems Operations Analyst (IC)
Builds
Daily operations of industry leading trading exchanges, clearing systems, and data distribution services
Domain
Financial markets / Trading infrastructure / IT Operations
Required skills
Systems/Application support, troubleshooting, incident management, root-cause analysis, communication, problem solving, change management, documentation
Preferred skills
Financial markets knowledge, shell scripting, Java debugging, Linux/Windows administration, network forensic analysis, TCP/IP/UDP/Multicast, LAN/WAN technologies, router/switch/firewall/proxy configuration, enterprise monitoring tools (BigPanda, PagerDuty, Rundeck)
Technologies
Linux, Windows, Apache, DNS, LDAP, BigPanda, PagerDuty, Rundeck
Responsibilities
Troubleshoot day-to-day issues and provide direct support to engineering and IT support groups; Maintain operations and administration of proprietary systems; Quickly assess issues and provide management with short and long-term actions for restoration of service; Own production incidents including communication, escalation, and follow-up for root-cause analysis; Prepare documentation for troubleshooting and escalation procedures; Follow organizational practices regarding Incident, Problem, and Change Management
Seniority
Individual Contributor (Level determined by experience)