Fraud & Conversion Associate
Core
Review flagged lending applications, verify customer details, and manage inbound/outbound communications to resolve issues and improve conversion rates in a financial services environment.
Role type
Associate (Fraud Operations & Customer Conversion)
Builds
Lending application journeys and risk mitigation processes
Domain
Financial Services / Lending / Fraud Operations
Deliverable
client delivery
Required skills
Fraud investigation, customer verification, inbound/outbound communication, case management, compliance adherence, data analysis, documentation, cross-functional collaboration
Preferred skills
Personal loans/credit/lending experience, fraud trend monitoring, CRM/fraud platform familiarity (Salesforce, LexisNexis, SentiLink, FNI)
Responsibilities
Review flagged applications and suspicious activity; verify customer details using internal/external data; resolve routine and moderately complex cases; manage inbound phone/email contacts; conduct outbound outreach to improve conversion; document interactions and case outcomes; prepare escalation summaries; manage case queues and follow-ups; collaborate with Fraud, Credit, Compliance, and Risk teams.
Seniority
Individual Contributor, Associate level