IT Operations Engineer
Core
Deliver reliable infrastructure and exceptional user support through 24x7 monitoring, proactive management, and white-glove service for mission-critical financial services environments.
Role type
Senior IT Operations Engineer
Builds
End-user systems and production infrastructure lifecycle management
Domain
Financial services / IT Infrastructure
Deliverable
infrastructure
Required skills
Windows and Linux server management, virtualization technologies, network protocols (TCP/IP, DNS, DHCP, VPN), monitoring tools (Nagios, Datadog, PRTG), ITSM platforms (ServiceNow, Jira), Active Directory, Office 365, backup and disaster recovery procedures
Preferred skills
Cloud platforms (AWS, Azure), automation and scripting (PowerShell, Python, Bash), ITIL framework, financial services domain knowledge
Responsibilities
Monitor critical production systems 24x7, respond to infrastructure alerts and incidents, perform root cause analysis, design and execute planned maintenance windows, apply security patches, manage backup systems, process IT service requests, coordinate software installations and license management, manage vendor relationships, create knowledge base articles, design onboarding and offboarding processes
Seniority
Mid-level, hands-on IC