Customer Service Officer
Core
Manage customer orders, resolve issues, and ensure service expectations are met for a diverse customer base in the food manufacturing sector.
Role type
Customer Service Representative (Order Processing)
Builds
Customer service interactions and order fulfillment processes
Domain
Food Manufacturing
Deliverable
client delivery
Required skills
Order management, complaint resolution, pricing and credit processing, account setup, internal system navigation, cross-functional communication, issue escalation
Preferred skills
ERP/CRM systems (SAP, Salesforce), call coaching participation
Responsibilities
Deliver customer service via phone and email, manage call lists and incoming calls, process pricing and credit requests, log and close customer complaints, complete new account setups, communicate customer requirements to internal teams, escalate issues appropriately, partner with warehousing and sales teams, participate in call coaching
Seniority
Mid-level, experienced IC