Senior Machine Learning Engineer
Core
Build and ship a Customer Experience Intelligence platform using custom and off-the-shelf LLMs to analyze customer feedback for major brands.
Role type
Senior Machine Learning Engineer (LLM & Agentic Systems)
Builds
Customer Experience Intelligence platform (extraction, retrieval, reranking, summarization, sentiment analysis)
Domain
AI / GenAI / Customer Experience
Deliverable
production ML models
Required skills
Transformer architectures, PyTorch, large-scale text data processing, instruction fine-tuning, GenAI and agentic patterns, classical ML and statistics
Preferred skills
Parameter-efficient fine-tuning (LoRA), reinforcement learning (RLVR), MSc/PhD in CS/ML/AI
Technologies
PyTorch, vLLM, DeepSpeed
Responsibilities
Train and iterate on custom ML models and agentic systems; build LLM-powered features like retrieval and insight agents; design robust evaluation frameworks; improve semantic search and retrieval; collaborate on productionization and monitoring; mentor team members
Seniority
Senior, hands-on IC
