Contact Centre Consultant - Townsville
Core
Provide timely, accurate, and friendly assistance to customers via phone and online while identifying referral opportunities for new products and services.
Role type
Contact Centre Sales Consultant
Builds
Customer support interactions and product referral solutions
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Exceptional customer service, genuine conversation skills, problem resolution at first contact, intermediate Microsoft Office skills, written and verbal communication, teamwork
Responsibilities
Answering customer enquiries over the phone and online, delivering quality solutions, discovering referral opportunities for new products and services, working rotating rosters including Saturday mornings
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