Patient Financial Services Counselor
Core
Provide personalized financial counseling to patients regarding healthcare payment options, Medicaid eligibility, and financial assistance programs.
Role type
Patient Financial Services Counselor
Builds
Patient financial resolution plans and account analyses
Domain
Healthcare / Patient Financial Services
Deliverable
client delivery
Required skills
Financial counseling, Medicaid eligibility analysis, self-pay liability estimation, account analysis, billing process navigation, financial assistance program knowledge
Preferred skills
Healthcare registration and coding knowledge, accounting coursework
Responsibilities
Provide financial counseling to patients virtually and via other channels, Explain healthcare payment options and self-pay responsibilities, Prepare self-pay liability price estimates, Analyze patient accounts to identify resolution strategies, Develop action plans to educate patients on financial obligations, Respond to patient inquiries through the call center
Seniority
Entry to Mid-level, hands-on IC
