Dynamics 365 Functional Consultant
Core
Lead the Dynamics 365 Sales platform as a business-facing techno-functional expert, acting as the primary liaison between stakeholders and the external delivery partner to drive roadmap, backlog prioritization, and continuous improvement.
Role type
Senior techno-functional Product Owner / CRM Lead
Builds
Dynamics 365 Sales platform configurations, customizations, and business process enhancements
Domain
Enterprise Resource Planning (ERP) / Customer Relationship Management (CRM)
Required skills
Dynamics 365 Sales configuration, vendor management, product roadmap ownership, backlog prioritization, Agile delivery, Application Lifecycle Management (ALM), ITSM processes, stakeholder engagement
Preferred skills
Power Platform, Dataverse, SharePoint, test automation frameworks, governance and compliance in enterprise environments
Technologies
Dynamics 365, Power Platform, Dataverse, SharePoint, ServiceNow
Responsibilities
Manage vendor performance and SLA compliance, coordinate weekly and bi-annual platform releases, oversee ALM processes, validate documentation during project transition to BAU, challenge vendor-proposed solutions and estimates, facilitate governance forums for prioritization decisions
Seniority
Senior, hands-on IC with strategic oversight
