Instructional Design Specialist
Core
Architecting learning experiences and performance consulting solutions to drive frontline team proficiency and business outcomes.
Role type
Senior Instructional Designer (Performance Consulting)
Builds
Scalable learning ecosystems, assessments, and evaluation plans for employee lifecycle stages.
Domain
EdTech / Home Services
Required skills
Instructional design models (ADDIE, SAM), adult learning theory, Action Mapping, performance consulting, Kirkpatrick evaluation, AI tool fluency (Claude/OpenAI), multimedia asset creation, project management, stakeholder partnership, cross-functional collaboration.
Preferred skills
Experience in high-growth tech or call center environments, portfolio of complex learning programs.
Technologies
Claude, OpenAI, Action Mapping, Kirkpatrick Levels 1–3
Responsibilities
Lead end-to-end design of complex learning programs from needs analysis to evaluation; Design learning ecosystems using the 70/20/10 model; Partner with SMEs to translate business goals into learning strategies; Develop assessments and analyze program effectiveness; Contribute to content governance and instructional design standards; Create basic multimedia assets (screen recordings, short-form video, AI-assisted voiceover).
