Customer Support Officer — Graduate Opportunity
Core
Support customers throughout their application process, handle account enquiries, and process payments for energy equipment sales.
Role type
Entry-level Customer Support Officer
Builds
Customer support operations for a consumer energy platform
Domain
Energy / Consumer Finance
Deliverable
client delivery
Required skills
inbound/outbound calling, CRM data entry, payment processing, basic IT troubleshooting, accurate data entry, process adherence
Preferred skills
hospitality/retail contact centre experience, empathy, patience, proactive learning, attention to detail, basic problem-solving
Responsibilities
making and taking customer calls, responding to general enquiries, supporting application processes, assisting with account updates, recording customer information, processing payments, handling withdrawals and cancellations, working towards service targets
Seniority
Entry-level, graduate