Senior Solutions Support Engineer
Core
Provide expert technical support for a modern cloud-native security platform used by large-scale organizations, investigating complex issues across cloud infrastructure, Kubernetes, and security domains.
Role type
Senior Solutions Support Engineer (Cloud Security)
Builds
Cloud security posture management, vulnerability scanning, threat detection, container security, and identity management solutions for enterprise customers.
Domain
Cloud Security / DevSecOps
Deliverable
client delivery
Required skills
Cloud security principles, Kubernetes troubleshooting, Linux command-line, Python/Shell/Go/Java, API debugging, automation design, AI-assisted troubleshooting, vulnerability analysis, CI/CD security integration
Preferred skills
SBOM/SCA analysis, SIEM/SOAR integrations, agentic workflows, Infrastructure-as-Code, GraphQL/REST APIs, security compliance frameworks
Technologies
AWS, Azure, GCP, OCI, Kubernetes, Terraform, Helm, ServiceNow, Jira, Zendesk, Python, Shell, Go, Java, JavaScript, Linux
Responsibilities
Investigate and resolve complex customer issues across cloud security, vulnerability scanning, and threat detection; Troubleshoot cloud integrations and connectors across major public cloud platforms; Diagnose workload scanning and runtime security issues; Analyze vulnerability findings and validate detection accuracy; Support shift-left security workflows in CI/CD pipelines; Design and implement automation including AI agents to improve support efficiency; Participate in on-call rotation for critical incidents
Seniority
Senior, hands-on IC