SAP ESM Consultant
Core
Senior SAP ESM Consultant leading business workshops, requirements gathering, solution architecture, and configuration of SAP Service Cloud V2 for customer service and field service operations.
Role type
Senior IC SAP ESM Consultant
Builds
SAP Service Cloud V2 solutions for case management, service requests, and customer engagement
Domain
Enterprise Service Management / Customer Service / Field Service
Required skills
SAP Service Cloud V2 configuration, business analysis, solution architecture, stakeholder facilitation, process improvement, UAT support, knowledge transfer
Preferred skills
SAP CX implementation, Utilities/asset-intensive industry experience, Agile delivery, large enterprise transformation
Technologies
SAP Service Cloud V2, SAP S/4HANA
Responsibilities
Lead client workshops to understand business processes; Design end-to-end SAP Service Cloud V2 solutions; Configure organizational structures, workflows, and service processes; Support solution build, deployment, and UAT; Conduct training and mentor client teams
Seniority
Senior, hands-on IC
