Customer Service Specialist
Core
First point of contact for customers, resolving enquiries and managing cases to ensure a seamless customer journey.
Role type
Customer Service Specialist (Automotive)
Builds
Customer satisfaction and service programs
Domain
Automotive industry
Deliverable
client delivery
Required skills
CRM systems, Microsoft Office, conflict resolution, multi-channel communication, report preparation, process improvement
Responsibilities
Manage inbound and outbound customer enquiries via phone, email and digital channels; Handle customer cases from initial enquiry through to resolution; Maintain accurate customer records within CRM systems; Liaise with internal stakeholders and dealership networks to facilitate issue resolution; Prepare reports on customer interactions, trends and case outcomes; Assist with documentation and compliance-related customer matters
Seniority
Entry-level to Mid-level, temporary assignment
