Product Specialist (EU)
Core
Configure and adopt AI-enabled clinical research software for life sciences customers, managing the full journey from solution design and training to implementation and ongoing optimization.
Role type
Senior IC Product Specialist (Customer Success & Consulting)
Builds
AI-enabled clinical research software solutions for life sciences clients
Domain
Life Sciences / Clinical Research / Generative AI
Required skills
Software configuration, customer project management, solution consulting, training delivery, pre-sales support, regulatory compliance knowledge, life sciences domain expertise, AI/LLM familiarity, SaaS environment management
Preferred skills
Drug development process knowledge, medical writing exposure, clinical trial technologies, large language models experience
Technologies
Generative AI, Large Language Models (LLMs), Cloud computing, SaaS platforms
Responsibilities
Configure software solutions to meet customer workflows and requirements; Train customers and administrators on product usage; Manage and coordinate customer projects within scope and timelines; Support pre-sales activities and solution demonstrations; Analyze and support deployment of new product features; Create customer reports based on business requirements
Seniority
Mid-level, hands-on IC
