Team Leader - Tenancy Services
Core
Lead a team delivering housing and tenancy support to individuals and families, overseeing day-to-day operations and complex cases.
Role type
Team Leader - Tenancy Services
Builds
Tenancy sustainment programs and community support connections
Domain
Social housing and public sector
Deliverable
client delivery
Required skills
Tenancy management, housing services, social housing legislation, team leadership, complex case resolution, stakeholder engagement
Preferred skills
Qualifications in social work, community services, or housing
Responsibilities
Lead and coach a team of up to six Housing and Communities Officers, oversee arrears and inspections, support staff with complex cases and complaints, monitor housing programs and service standards, build relationships with government agencies and community groups
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