Housing Officer
Core
Manage a portfolio of social and affordable housing tenancies, ensuring stable housing through proactive intervention and relationship building.
Role type
Senior Tenancy Manager (Community Housing)
Builds
Stable tenancies for individuals and families in Queensland
Domain
Social housing / Community services
Deliverable
client delivery
Required skills
Tenancy lifecycle management, arrears resolution, conflict resolution, legislative compliance (Queensland Residential Tenancies Act), case management, stakeholder coordination
Preferred skills
Experience with QCAT proceedings, working with housing instability cases
Technologies
Case management systems, property inspection tools
Responsibilities
Monitor rent accounts and address arrears, coordinate tenancy commencements and exits, respond to property care and neighbourhood disputes, conduct tenant visits and inspections, prepare documentation for QCAT proceedings, maintain accurate case notes
Seniority
Senior, hands-on IC