Customer Experience Coordinator
Core
Coordinate quality, person-centred support for customers with disability in Supported Independent Living (SIL) or community settings, ensuring they exercise choice, independence, and control.
Role type
Customer Experience Coordinator (Disability Services)
Builds
Person-centred support plans and daily care coordination for individuals with disability
Domain
Disability services / Community support
Deliverable
physical/clinical work
Required skills
NDIS coordination, person-centred care planning, crisis response, stakeholder communication, record keeping, community activity facilitation, priority management
Preferred skills
Experience in disability or community services, autonomous work style, solutions-focused approach
Technologies
NDIS Worker Orientation Module, NDIS Worker Check, National Police Check, Working with Children Check, First Aid, CPR, NSW Driver Licence
Responsibilities
Build relationships with customers and support networks, coordinate day-to-day support, respond to changing needs, maintain accurate records, facilitate community participation, identify experience improvement opportunities
Seniority
Entry to Mid-level, hands-on IC
