Site Support Field Technician - FIFO
Core
Deliver comprehensive on-site IT support services to customers at specified FIFO locations, resolving incidents and requests in accordance with SLAs.
Role type
Field IT Support Technician
Builds
IT service continuity for remote mining sites
Domain
Mining industry / IT Infrastructure
Required skills
Hardware troubleshooting, software troubleshooting, Active Directory management, Microsoft Office 365 administration, Samsung Knox deployment, Two-Factor Authentication implementation, remote site device deployment, SLA compliance
Preferred skills
FIFO experience, mining industry experience, Health, Safety, and Environmental (HSE) certifications
Technologies
Active Directory, Office 365, Samsung Knox, Symantec
Responsibilities
Provide technical support for end-user devices (laptops, desktops, tablets, mobile phones), perform installation, repair, and maintenance of hardware/software, resolve incidents and requests promptly, collaborate with Service Desk and infrastructure teams, deploy and support IT devices at remote sites.
Seniority
Mid-level, hands-on IC
