Financial Crime Operations Analyst
Core
Engage with customers via phone to collect, verify, and update identity and account information to prevent financial crime and ensure regulatory compliance.
Role type
Financial Crime Operations Analyst (KYC Refresh)
Builds
Accurate, compliant customer records and KYC refresh outcomes
Domain
Financial Services / Anti-Money Laundering (AML) / Customer Due Diligence
Deliverable
client delivery
Required skills
Customer due diligence, identity verification, regulatory compliance knowledge, phone communication, documentation review, risk identification, data accuracy, problem-solving
Preferred skills
Contact centre experience, financial services background, regulated environment experience
Responsibilities
Complete KYC Refresh activities for individual and business customers, confirm customer information including identity and beneficial ownership, conduct customer due diligence in accordance with AML/CTF obligations, review and assess supporting documentation, engage with customers via phone to explain regulatory requirements, identify and escalate risks, accurately record customer interactions in relevant systems
Seniority
Individual Contributor
