Customer - Technical Support Specialist - JW
Core
Deliver and support high-volume professional services projects, handling technical setup, configuration, implementation, and troubleshooting for customers.
Role type
Customer-facing technical support specialist (professional services)
Builds
Professional services projects and technical implementations for clients
Domain
IT services, networking, and professional services delivery
Required skills
General IT knowledge, networking fundamentals, project management, customer liaison, technical troubleshooting, documentation, AI tool usage
Preferred skills
Software implementation experience, hospitality/PMS/PBX systems knowledge, cloud/on-premise systems experience, customer network/firewall familiarity
Technologies
AI tools (ChatGPT, Copilot), networking tools, workplace systems
Responsibilities
Carry out technical setup, configuration, and implementation tasks; troubleshoot connectivity and environment issues; liaise with customers and internal teams; assess technical requirements and risks; maintain project documentation; use AI tools for reporting and troubleshooting
Seniority
Mid-level, independent contributor
