Admissions Team Leader
Core
Oversee day-to-day operations of application and admissions processing across multiple university faculties, leading a team of Admissions Officers.
Role type
Team Leader, Admissions Operations
Builds
Admissions workflows and student intake processes for a large university
Domain
Higher Education / Admissions
Required skills
Team leadership and coaching, Admissions process management, Stakeholder collaboration, Service level agreement management, Applicant eligibility assessment, Process improvement and documentation, High-volume workflow management, CRM and student management systems proficiency
Preferred skills
Experience in diverse cultural environments, Change management, Data analysis for reporting
Responsibilities
Lead, coach and develop a team of Admissions Officers; Ensure fair, consistent and transparent admissions decisions; Guide staff to meet service level agreements; Assess applicant eligibility and oversee accurate records; Collaborate with faculties and stakeholders; Train staff and improve processes; Manage escalated cases; Contribute to statistical reports and business improvements
Seniority
Mid-Senior, Hands-on Team Lead