License Support Engineer
Core
Resolve customer issues regarding software installation, licensing (FlexNet), and setup for Electronic Design Automation tools.
Role type
Support Agent (Licensing and Enablement)
Builds
Customer support for Siemens DISW software portfolio
Domain
Electronic Design Automation (EDA) / Software Licensing
Deliverable
dashboards & analysis
Required skills
Software installation and deployment, Windows system administration, FlexNet licensing, technical documentation, case management, scripting (PowerShell, Python, SQL, etc.)
Preferred skills
Linux system administration, EDA software experience (Mentor PADS/Expedition), QA/debugging techniques
Responsibilities
Manage daily support cases for software setup and licensing issues, create technical knowledge articles, reproduce technical issues for developers, collaborate with global support teams
Seniority
Mid-level, hands-on IC
