Customer Support Engineer – Teamcenter (Remote/Hybrid)
Core
Provide advanced technical support for Siemens Teamcenter PLM, troubleshooting enterprise applications, infrastructure, configuration, and performance issues across Linux and Windows environments.
Role type
Senior IC application support engineer (PLM)
Builds
Customer case resolutions and technical documentation for the Teamcenter platform
Domain
Software / Product Lifecycle Management (PLM)
Deliverable
client delivery
Required skills
Linux/Windows troubleshooting, log analysis, network fundamentals, enterprise application support, SQL, REST APIs, cloud infrastructure, authentication technologies (SAML/OAuth/LDAP/AD), Java troubleshooting, database troubleshooting, Jira/Azure DevOps familiarity
Preferred skills
Teamcenter experience, Apache HTTP Server, Subversion (SVN), PostgreSQL, AWS, JVM configuration, load balancers/reverse proxies, Simulink, IBM DOORS
Technologies
Teamcenter, Linux, Windows, Java, PostgreSQL, AWS, SAML, OAuth, OIDC, LDAP, Active Directory, Jira, Azure DevOps, Apache HTTP Server, Subversion, Simulink, IBM DOORS
Responsibilities
Troubleshoot application, configuration, integration, and performance issues; analyze logs and diagnostic data; reproduce customer issues; manage customer cases and communicate findings; document root causes and solutions; collaborate with internal teams on escalations.
Seniority
Mid-Senior, hands-on IC