Training Specialist - Hospitality Renewals
Core
Coordinate and facilitate front-line service training for hotel renewals, new acquisitions, and performance improvements to elevate guest experience.
Role type
Training Specialist (Hospitality Operations)
Builds
Guest experience training programs, digital learning modules, and 'Train-the-Trainer' initiatives for hotel venues.
Domain
Hospitality / Hotel Operations
Required skills
Instructional design, facilitation, public speaking, adult learning principles, travel logistics, data analysis for training ROI
Preferred skills
Certificate IV in TAE, RSA/RSG certifications, WSET qualifications
Technologies
E-learning platforms, digital video tools
Responsibilities
Deliver in-person and virtual training sessions to front-line teams and management; coordinate training logistics for hotel renewals and new openings; develop training content including guides, workbooks, and digital modules; implement Train-the-Trainer programs; measure training effectiveness using metrics like mystery shop scores and guest satisfaction surveys.
Seniority
Mid-level, hands-on IC