Modern Workplace Operations Analyst
Core
Provide advanced support and enhance Microsoft 365, end-user computing, and identity services for a global organization.
Role type
Senior IC Modern Workplace Operations Analyst
Builds
Seamless technology experience across global footprint via advanced support, automation, and AI-enabled workflows
Domain
IT Operations / Modern Workplace / Microsoft Ecosystem
Required skills
Advanced troubleshooting in Microsoft 365, Active Directory, Entra ID, Windows environments, ITIL processes, service management tools, endpoint management, stakeholder engagement
Preferred skills
PowerShell, automation, SCCM, Intune, MDM, MAM, Copilot Studio, global team support
Technologies
Microsoft 365, Active Directory, Entra ID, Windows, SCCM, Intune, Copilot, AI tools
Responsibilities
Resolve complex escalated incidents and technical issues, partner with vendors to troubleshoot root causes, contribute to change and continuous improvement initiatives, support technology projects and deployments, maintain documentation, identify automation and AI opportunities
Seniority
Mid-Senior, hands-on IC
