Member Growth Operations Associate Manager
Core
Hands-on operations role supporting member communications across email, SMS, direct mail, and other campaign channels to ensure accuracy, compliance, and readiness for delivery.
Role type
Associate Manager, Member Growth Operations
Builds
Scalable operational practices for member communications supporting a care journey
Domain
Healthcare / Member Engagement
Required skills
Campaign execution, Quality Assurance, Project Coordination, Process Improvement, Data Validation, Vendor Management, Risk Identification, Documentation, Cross-functional Collaboration, Compliance Management
Preferred skills
Braze, HTML/Email Templates, Direct Mail/Print Vendors, Audience Segmentation, Project Management Tools (Asana, Jira, Notion), Healthcare/Benefits Industry Experience
Technologies
Braze, PostGrid, Cornerstone, Chamaileon, Google Workspace
Responsibilities
Build and maintain email templates and campaign assets in Braze; Execute comprehensive QA across email, SMS, and direct mail workflows; Coordinate direct mail campaigns through PostGrid and Cornerstone; Translate communication requests into actionable campaign plans; Document issues and strengthen quality-control processes; Support new client launches with playbooks and operational readiness checks; Coordinate data validation and syncing into Braze; Track dependencies and project deadlines; Provide backup coverage across team workflows; Process Do Not Contact requests; Maintain operational documentation and playbooks; Identify process improvement opportunities using AI tools.
