Service Improvement Analyst
Core
Drive continuous improvement initiatives across the support function by analyzing data to identify inefficiencies and design scalable, tech-forward solutions to elevate customer experience.
Role type
Service Improvement Analyst (Data & Operations)
Builds
Scalable process improvements and tech-forward solutions for the customer support operation
Domain
PropTech / Customer Support Operations
Required skills
Data analysis, Excel, Google Sheets, Dashboard creation, Process improvement, Stakeholder influence, Problem solving
Preferred skills
SQL querying, Customer support environment experience
Responsibilities
Own data behind support operations to identify patterns and improvement opportunities; Analyze team workflows to identify bottlenecks and improve efficiency; Turn data insights into practical process improvements balancing efficiency and customer experience; Explore and implement AI and automation to help support teams work smarter.
Seniority
Individual Contributor
