Student Experience Associate – Mandarin-Speaking
Core
Provide personalized support, onboarding, and administrative management for Mandarin-speaking students and families in an international education context.
Role type
Student Experience Associate (Customer Success/Operations)
Builds
Student support processes and onboarding experiences for the Chinese market
Domain
International Education / EdTech
Deliverable
client delivery
Required skills
Fluent Mandarin, Fluent English, Empathy, Problem-solving, Organization, Time management, Technological confidence, Adaptability
Responsibilities
Provide personalized support to students and parents via WhatsApp, email, and Zoom; Manage administrative processes including subject changes and re-enrolments; Lead and improve onboarding and orientation processes; Collaborate with academic, product, and sales teams to resolve student challenges; Adapt support processes for the Chinese market.
