Senior Director of IT & Customer Support
Core
Lead enterprise IT strategy, operations, and security compliance while building a 24x7 global customer support organization for a digital twin platform.
Role type
Senior Director of IT & Customer Support
Builds
Scalable IT infrastructure, secure support operating model, and service management systems
Domain
Enterprise IT, Cloud Security, Customer Support Operations
Required skills
IT strategy, cloud infrastructure management, identity and access management, security compliance, customer support operations, service level management, vendor management, automation, incident management
Preferred skills
Experience in defense/government environments, building support organizations from scratch, knowledge of air-gapped environments
Technologies
Microsoft 365, Entra ID, Azure, AWS
Responsibilities
Own enterprise IT strategy, architecture, and roadmap; Build scalable IT infrastructure; Lead identity and access management; Establish 24x7 customer support organization; Define support tiers and escalation paths; Implement support platforms and ticketing systems; Partner with Security on compliance and incident response; Establish service management discipline across internal and external teams
