Senior Customer Data Analyst
Core
Transform operational, financial, and performance data into actionable insights to support decision-making, compliance, and continuous improvement for government and integrated facilities management clients.
Role type
Senior Customer Data Analyst
Builds
Performance reports, metrics, Power BI dashboards, and data-led insights for internal and client stakeholders.
Domain
Government services and Integrated Facilities Management
Deliverable
dashboards & analysis
Required skills
Power BI, Excel, Microsoft 365, data extraction and reconciliation, KPI monitoring, contract governance interpretation, stakeholder communication
Preferred skills
AI and modern platform automation, project management, process improvement, ad hoc analytics
Responsibilities
Develop and maintain performance reports and dashboards; extract and reconcile operational data from systems; monitor contract KPIs and compliance obligations; prepare monthly client and operations presentation packs; support project mobilizations and process improvement initiatives.
Seniority
Senior, hands-on IC
