Senior Application Advisor
Core
Deliver advanced support and lead resolution of complex technical issues for enterprise technology applications (Minestar, Product Link, VisionLink) serving internal and external customers.
Role type
Senior Application Advisor (IT Service Management & Technical Support)
Builds
Sustainable solutions for fleet management and telematics systems
Domain
Heavy equipment, mining, and fleet management
Required skills
Advanced ITIL service management, complex technical troubleshooting, Cherwell CSM, solution design, process improvement, mentoring
Preferred skills
Experience in mining/heavy equipment/telematics, system configuration, testing, reporting
Technologies
Minestar, Product Link, VisionLink, Cherwell Service Management (CSM)
Responsibilities
Lead investigation and diagnosis of complex technical issues; Drive continual improvement in service management processes; Collaborate with customers and SMEs to implement sustainable solutions; Contribute to solution design and technology roadmaps; Monitor service performance and provide insights
Seniority
Senior, hands-on IC with leadership responsibilities
