Sales Support Agent
Core
Guide prospective residents and their families through the student accommodation booking process via phone, email, and chat.
Role type
Sales Support Agent
Builds
Student accommodation bookings and occupancy targets
Domain
Student housing / Hospitality
Deliverable
product features
Required skills
Customer service, lead nurturing, sales pipeline management, multi-channel communication (phone/email/chat), target achievement
Preferred skills
Student life experience, StarRez, Zendesk
Responsibilities
Respond to enquiries via phone, email and live chat; manage enquiries and convert leads into bookings; assist with sales campaigns and university expos; provide accurate information to students and families.
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