Conversational AI Engineering Manager
Core
Lead engineering teams to build and deliver production-grade conversational AI solutions (chat/voice bots, routing, integrations) for global clients.
Role type
Senior Engineering Manager (Conversational AI)
Builds
Production conversational AI platforms and client-facing automation solutions
Domain
Conversational AI, NLU, LLM, Voice/Chat Bots
Deliverable
production ML models
Required skills
Engineering management, Conversational AI delivery, NLU/LLM implementation, Platform expertise (Cognigy, Amazon Lex/Q), Agile delivery, CI/CD, Incident management, Stakeholder management
Preferred skills
Experience with global distributed teams, Advanced prompt engineering, Security/compliance knowledge
Technologies
Cognigy, Amazon Lex, Amazon Q
Responsibilities
Lead and coach engineers across multiple levels; Own delivery outcomes and project planning; Partner with clients to translate requirements into technical plans; Establish best practices for conversational design, testing, and monitoring; Enforce CI/CD and observability standards; Lead incident response and root-cause analysis.
Seniority
Senior, hands-on IC leader
