Engineer, Platform Tooling
Core
Troubleshoot monitoring issues, manage service tickets, and maintain solutions for managed services monitoring platforms serving internal teams and clients.
Role type
Mid-level IC platform tooling engineer (monitoring)
Builds
Managed services monitoring platforms
Domain
IT Operations / Systems Monitoring
Required skills
LogicMonitor, SNMP, WMI, SYSLOG, APIs, ServiceNow, Groovy scripting, TCP/UDP/IP, VMware ESXi, Windows, Unix/Linux
Preferred skills
Nagios, NetXMS, Datadog, New Relic, AppDynamics, Prometheus, Grafana, Cribl Stream, Cribl, Cisco certifications
Technologies
LogicMonitor, ServiceNow, Groovy, SNMP, WMI, SYSLOG, VMware ESXi, Cribl Stream, Prometheus, Grafana
Responsibilities
Manage and maintain internal and client-facing monitoring platforms; Troubleshoot monitoring issues involving protocols like SNMP, WMI, SYSLOG, and APIs; Own assigned incidents from initial assignment through resolution; Manage service tickets and tasks assigned to individual and team queues; Provide emergency on-call support as part of a rotating schedule; Test new platform features and functionality; Create and maintain clear, accurate technical documentation.
Seniority
Mid-level, hands-on IC