End User Desktop Support -FIFO role
Core
Provide onsite Level 1 IT and desktop support, including laptop builds, troubleshooting, and face-to-face assistance to end users in a remote site environment.
Role type
End User Desktop Support Specialist
Builds
Laptops and desktop hardware
Domain
IT Support / Remote Site Operations
Required skills
Hardware troubleshooting, Application support, Incident management, Service request management, Printer maintenance, IT asset record keeping, Onsite support
Preferred skills
Service Desk experience, Ticketing system experience
Technologies
Unified communications, Guest networks
Responsibilities
Provide onsite Level 1 IT and desktop support, Troubleshoot desktop and application issues, Manage incidents and service requests, Perform daily meeting room diagnostic checks, Coordinate printer maintenance and hardware repairs, Maintain IT asset and equipment records
Seniority
Mid-level, hands-on IC
