Recovery & Support Specialist - Brisbane, Sydney or Melbourne
Core
Support individuals through recovery and deliver positive health and return to work outcomes for insurance claims.
Role type
Senior IC recovery and support specialist (allied health/social work)
Builds
Evidence-based recovery strategies and sustainable wellbeing outcomes for IP and TPD claimants
Domain
Insurance claims management + allied health/rehabilitation
Required skills
Clinical and vocational judgement, strategy development for recovery, stakeholder collaboration, early intervention for at-risk claims, coaching on medical/rehab decisions, provider performance management
Preferred skills
Background in claims/rehab/allied health/social work, understanding of injury management and insurance principles, experience in community or corporate social work environments
Technologies
None stated
Responsibilities
Shape evidence-based recovery strategies across IP and TPD claims; Partner with claims teams and healthcare practitioners to accelerate recovery; Identify and intervene early on at-risk claims; Build Claims Consultant capability through coaching; Ensure recovery services deliver value by influencing external providers; Collaborate with Health Services to strengthen best-practice approaches
Seniority
Senior, hands-on IC