Client Communication, Team Leader
Core
Lead a team to coordinate client communication activities for South Australia's breast cancer screening program, ensuring timely and compassionate service for women.
Role type
Team Leader, Client Communication (Healthcare Operations)
Builds
Breast cancer screening services for women in South Australia
Domain
Public Healthcare / Oncology Screening
Deliverable
client delivery
Required skills
team leadership, staff coaching, workflow management, process improvement, data analysis, problem solving, confidentiality
Preferred skills
customer service, empathy, stakeholder management
Responsibilities
Lead, coach and support staff to achieve service goals; Build positive client experiences through empathy and care; Manage workflows, priorities and competing deadlines; Use systems, data and problem solving to drive improvements; Deliver quality services with confidentiality and professionalism
Seniority
Mid-level, hands-on IC with team leadership
