Associate Experience Design Researcher
Core
Entry-level role supporting user research across the product lifecycle to understand customer needs, behaviors, and experiences for financial services products.
Role type
Associate Experience Design Researcher
Builds
User-centered, accessible digital experiences for financial services customers
Domain
Financial services / UX Research
Required skills
User research methods (interviews, usability testing, surveys, diary studies), data collection and analysis, research documentation, persona and journey map creation, cross-functional collaboration
Preferred skills
Familiarity with Lyssna, HeyMarvin, Figma, UserTesting, Dovetail, Optimal Workshop, accessibility and inclusive design principles
Technologies
Lyssna, HeyMarvin, Figma, UserTesting, Dovetail, Optimal Workshop
Responsibilities
Assist with planning and conducting user research studies, recruit and screen research participants, collect and document research data, analyze findings to identify patterns, translate findings into actionable recommendations, prepare research reports and presentations, support creation of personas and journey maps
Seniority
Entry-level (0–2 years experience)