Product Specialist (EU)
Core
Configure and implement AI-enabled clinical research software for life sciences customers, translating business needs into practical technology solutions.
Role type
Product Specialist (Customer Success & Solution Configuration)
Builds
AI-enabled clinical research software solutions for life sciences clients
Domain
Life Sciences / Clinical Research / Generative AI
Required skills
Software configuration, customer requirement analysis, solution design, customer training, project management, post-go-live support, pre-sales demonstration, product feature deployment, environment maintenance, reporting
Preferred skills
Clinical research domain knowledge, drug development process understanding, regulatory submission software experience, life sciences compliance knowledge
Technologies
Generative AI, Large Language Models (LLMs), Cloud Computing, SaaS
Responsibilities
Configure software solutions to meet customer workflows and requirements; Train customers and administrators on product usage; Manage and coordinate customer projects; Provide post-go-live support; Support pre-sales activities and solution proposals; Analyze and support new feature deployment; Maintain production and sandbox environments; Create customer reports.
Seniority
Mid-level, hands-on IC
