IT Service Desk Intern
Core
Provide initial, courteous, and effective support for Service Desk requests via email, telephone, and portal, troubleshooting basic IT issues for end users.
Role type
Junior IT Service Desk Specialist
Builds
IT support services for end users across LAN/WAN, desktop, and mobile environments
Domain
Information Technology / IT Support
Required skills
Troubleshooting LAN/WAN software, Windows 10 configuration, Microsoft Office proficiency, data analysis, technical documentation
Preferred skills
AutoCAD, SolidWorks, Adobe products
Technologies
Windows 10, LAN, WAN, Mobile devices, AutoCAD, SolidWorks, Adobe products
Responsibilities
Respond to Service Desk requests via email, telephone, and portal; troubleshoot and resolve basic hardware/software issues; create and update troubleshooting documentation; report system outages; assist with onsite support tasks
Seniority
Junior, student intern
