Information Technology Application Specialist
Core
Installing, repairing, and maintaining computer equipment and proprietary Windows-based software for customers.
Role type
Junior IT Application Specialist
Builds
Proprietary Windows-based software solutions for customer operations
Domain
Corrections/Inmate Services
Required skills
hardware installation and repair, Windows 10 support, Microsoft Office proficiency, troubleshooting, documentation, on-site and remote support
Preferred skills
ability to learn proprietary software, travel adaptability, on-call availability
Technologies
Windows, Microsoft Office, proprietary inmate banking software
Responsibilities
Install, repair, and maintain electronic equipment including kiosks, servers, computers, and printers; train and support customers in using proprietary software; resolve hardware and software issues on-site, remotely, and by phone
Seniority
Entry-level, 0–2 years experience
