BDC Representative - Service
Core
Handle customer inquiries via phone, email, and chat; schedule and verify automotive service appointments; follow up to confirm satisfaction.
Role type
BDC Representative (Service)
Builds
Service appointment scheduling and customer support workflows for a retail automotive dealership
Domain
Automotive retail
Deliverable
dashboards & analysis
Required skills
Verbal communication, written communication, interpersonal abilities, multi-tasking, organization, Microsoft Office proficiency
Preferred skills
Call center experience, CRM platform usage, automotive knowledge
Responsibilities
Respond to customer questions and concerns by phone, email, and chat; schedule and verify service appointments; follow up with customers to confirm satisfaction; keep accurate documentation of client communications and transactions; work closely with the service team to deliver prompt support; share customer experience insights with management; meet and exceed monthly performance targets and key metrics