Support Analysis
Core
L3 Support Analysis professional diagnosing and troubleshooting complex application problems across cloud and on-premises environments.
Role type
Senior IC application support engineer
Builds
Production application stability and resolution of complex faults
Domain
Cloud infrastructure and enterprise application support
Required skills
Kubernetes, Docker, Microsoft Azure, CI/CD pipelines, .NET framework, Microsoft SQL, Linux shell scripting, PowerShell, Kusto Query Language (KQL), Splunk, CyberArk, Terraform, ARM templates, ITIL
Preferred skills
CKA certification, AzDo certification
Technologies
.NET Framework, ARM, Azure, CI/CD, Cloud, DevOps, Docker, Kubernetes, Linux, PowerShell, RabbitMQ, Redis, SQL, Splunk, Terraform, ASP.NET, ITSM
Responsibilities
Identify faults in code, environments, or configurations and guide teams in implementing fixes; Deliver technical diagnoses and recommend solutions within assigned technology areas; Resolve complex problems using expertise across multiple platforms; Manage competing priorities and conflicting deadlines.