Cloud Support Engineer - AWS/Azure
Core
Diagnosing and resolving complex support cases for Linux and Kubernetes infrastructure on AWS and Azure platforms for government and enterprise clients.
Role type
Mid-level Cloud Support Engineer (AWS/Azure)
Builds
Hybrid cloud infrastructure operations and incident response services
Domain
Cloud Infrastructure / DevOps
Deliverable
client delivery
Required skills
Linux system administration, Kubernetes container management, incident response, ticketing systems, cloud architecture fundamentals, network security basics, documentation management
Preferred skills
None explicitly stated
Technologies
AWS, Azure, Kubernetes, Linux, ServiceNow, Cisco
Responsibilities
Diagnosing and resolving complex support cases via ServiceNow, phone, and email; Monitoring and prioritizing incidents from automated alerts; Resolving technical issues related to Linux and Kubernetes infrastructure independently; Collaborating with product and backline engineers to validate fixes; Identifying recurring trends and providing feedback to engineering teams; Updating documentation, runbooks, and response procedures.
Seniority
Mid-level, hands-on IC