Representante de Servicio al Cliente Bilingüe
Core
Bilingual customer service representative handling basic healthcare program inquiries via phone, email, and web chat.
Role type
Customer Service Representative (Healthcare)
Builds
Customer support interactions for healthcare plan members
Domain
Healthcare / Insurance
Deliverable
client delivery
Required skills
fluency in English and Spanish, high school diploma, customer service experience, multitasking, adherence to SOPs, HIPAA compliance knowledge
Preferred skills
ability to work evening/night shifts, experience with Medicare claims
Technologies
Support Web, telephones, email, web browsers, computerized tracking systems
Responsibilities
Respond to telephone inquiries using pre-scripted responses, assist callers with online applications, document interactions in call logs, route calls to leads, maintain knowledge of client regulations, report system issues
Seniority
Entry-level, individual contributor