Family & Shelter Advocate (Day)
Core
Support parents and children experiencing homelessness at a 24-hour shelter by providing intake, crisis management, and resource navigation.
Role type
Frontline social services advocate
Builds
Shelter operations and housing goal planning for families
Domain
Social services / Homelessness support
Deliverable
client delivery
Required skills
Crisis management, conflict de-escalation, trauma-informed care, creative problem-solving, mediation, professional boundary setting, resource coordination, documentation, facility maintenance, food safety compliance
Preferred skills
Prior shelter advocacy experience, experience with children and families, fluency in Portuguese, Amharic, Spanish, Lingala, Oromo, French, Russian, Tigrinya, or Marshallese
Technologies
Microsoft Office, databases, electronic guest record systems
Responsibilities
Engage guests in conversations about housing goals and navigate resources; respond to behavioral challenges using trauma-informed crisis management; coordinate with colleagues to support consistent service delivery; maintain a clean, sanitary facility including disinfecting, laundry, and waste management; serve food according to safety protocols; facilitate activities and events for guests; orient and involve volunteers; create and maintain accurate electronic guest records and reports.
Seniority
Entry to Mid-level, hands-on IC