IT Support Engineer - Kansas City
Core
Delivering IT client, server, and network services across multiple buildings and remote users in a high-availability environment.
Role type
Senior IT Support Engineer (Infrastructure & Operations)
Builds
IT infrastructure, network services, and automated tools for Amazon Operations sites.
Domain
IT Operations / Network Infrastructure
Deliverable
infrastructure
Required skills
Network troubleshooting (DNS, DHCP, TCP/IP, OSI), Microsoft administration, Linux administration, Cisco IOS CLI, PC repair and deployment, high-availability environment support, automation scripting
Preferred skills
Windows Server environment support, video conference and teleconference equipment support
Technologies
Cisco, Linux, TCP/IP, Windows, AWS Cloud, CMS
Responsibilities
Troubleshoot complex IT issues without standard operating procedures, Plan and coordinate change management (CM) activities, Partner with internal teams and vendors to deliver projects, Automate manual processes and build tools to increase team efficiency, Act as the first escalation point, Support customers across multiple buildings including remote users
Seniority
Senior, hands-on IC